Service Agreement
By bringing your bicycle to FENIX Cycling for service, you agree to these terms and conditions. They apply to all repairs, maintenance, and service work performed at our shop located at 23681 E La Palma Ave, Suite B, Yorba Linda, CA 92887.
Deposit Policy
50% Deposit Required For:
- Repairs requiring special order parts (custom components not in stock)
- Major repairs (frame damage, suspension overhauls, complete drivetrain replacements)
- E-bike electrical work or motor service
Deposit amount: 50% of the estimated repair cost
Balance due: Remaining 50% is due at pickup
Purpose: The deposit ensures we can order parts immediately and complete your work efficiently.
Repair Estimates & Approval
We provide detailed written estimates for any repair before work begins, including description of work, estimated cost, timeline, parts cost, and labor charges. Work will not proceed without your approval.
Pickup & Pickup Timeline
30-Day Pickup Window
Your bike must be picked up within 30 days of our notification that it is ready.
How we notify you:
- Phone call to the number provided at check-in
- Email to the address provided
- Text message (SMS) if you have opted in
Storage fees: After 30 days, a storage fee of $10/week may apply for continued storage.
Abandoned bikes: Bikes left beyond 60 days may be considered abandoned and handled accordingly.
Communication & Notifications
We keep you informed at every step of your repair:
- Inspection complete – Contact you with findings and recommendations
- Ready to proceed? – Confirm approval before starting work
- Parts ordered – Let you know ETA if special parts are needed
- Ready for pickup – Notify you when complete and ready to collect
Payment & Accepted Methods
We accept cash, credit cards (Visa, Mastercard, American Express), debit cards, and mobile payments. Full payment is due upon pickup, unless other arrangements have been agreed to in advance.
Liability & Damage Disclaimer
FENIX Cycling is not responsible for:
- Personal items left on bikes – Remove lights, computers, water bottles, bags, and other accessories. We are not responsible for theft or damage to items left on bicycles.
- Pre-existing damage – Hidden or pre-existing damage discovered during service will be discussed with you before proceeding.
- Normal wear and tear – Some components may wear beyond our control.
- Bikes left beyond 60 days – Abandoned bikes may be disposed of or repurposed.
Warranty on Repairs
We stand behind our work. All parts installed come with manufacturer warranties (typically 1–5 years). Our labor warranty covers defects in workmanship for 30 days after pickup. If an issue arises from our work within 30 days, bring your bike back and we will address it.
Warranty does not cover:
- Damage from crashes, accidents, or misuse
- Failure to perform routine maintenance (cleaning, lubrication)
- Natural wear and tear on consumable parts (brake pads, chain, cables)
Service Area
FENIX Cycling primarily serves Yorba Linda, Corona, Anaheim Hills, and surrounding Orange County communities. We welcome riders from all areas, and special service (home pickup & delivery for major repairs) is available upon request and approval.
Refund & Cancellation Policy
Before work begins: If you cancel before work starts, your deposit (if paid) will be refunded in full minus any costs incurred (parts ordered, administrative fees).
After work begins: Once repair work has started, cancellation is not available. Your deposit is non-refundable.
Defective work: If we determine our work is faulty, we will redo it at no charge within 30 days of pickup.
Limitation of Liability
FENIX Cycling's liability for any repair work is limited to the total cost of the repair. We do not accept liability for indirect, incidental, or consequential damages (such as loss of use or inconvenience).
Dispute Resolution
In the event of a dispute regarding service, billing, or repair quality, please contact us directly:
- Text: (714) 333 0401
- Call: (714) 692-2502
- Email: Service@fenixcycling.cc
We will work with you in good faith to resolve any concerns. If a resolution cannot be reached, disputes may be pursued through small claims court or other legal remedies available.
Changes to Terms
We reserve the right to update these terms and conditions. Changes are effective when posted on our website. Your continued use of our service indicates acceptance of updated terms.
Acknowledgment of Terms
By dropping off your bicycle at FENIX Cycling, you acknowledge that you have read, understood, and agree to these terms and conditions. A copy of this policy is available on-site and online.
Last updated: October 2026