Your Privacy Matters
At FENIX Cycling, located at 23681 E La Palma Ave, Suite B, Yorba Linda, CA 92887, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you bring your bike to us for service or interact with us online.
Information We Collect
When you bring your bike to our shop:
- Your name and contact information – phone number, email, physical address
- Bike information – color, brand, model (to identify your bike during service)
- Service details – what repairs or maintenance you're requesting
- Payment information – method of payment (we do not store credit card details)
Communication preferences:
- Phone number – to contact you about your repair status, pickup, and service updates
- Email address – to send repair estimates and pickup notifications
- SMS opt-in – if you consent to receive text messages about your service
How We Use Your Information
We use your information to:
- Identify and manage your repair work order
- Communicate repair status, estimates, and pickup schedules
- Process payment for services rendered
- Send service reminders and promotional offers (only if you opt in)
- Improve our service quality and customer experience
SMS and Text Notifications
SMS Opt-In & Communication
FENIX Cycling sends transactional SMS messages to customers who provide their mobile phone number at check-in. These messages include:
- Repair status updates (inspection complete, parts ordered, ready for pickup)
- Repair estimates and quote confirmations
- Pickup notifications
- Service reminders for future maintenance
Message frequency: Typically 1–4 messages per repair job. Additional promotional messages sent only if you opt in.
How to opt out: Reply STOP to any text message to unsubscribe. To re-enable SMS, contact us at (714) 692-2502 or through our website.
Data Security
We protect your information using industry-standard security measures, including:
- Secure storage of customer records in our point-of-sale system
- Encrypted email communication via Google Workspace
- Limited access to customer data (staff only, as needed for service)
Who We Share Your Information With
We only share your information with trusted service providers necessary to deliver our services:
- Point-of-Sale System – for service management and billing
- Google Workspace – email and business communication
- Payment processors – for credit/debit card transactions
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your Rights
You have the right to:
- Access your personal information held by FENIX Cycling
- Request correction of inaccurate information
- Request deletion of your information (subject to retention requirements)
- Opt out of promotional communications and SMS messages
To exercise these rights, contact us at (714) 692-2502 or through our website.
Retention of Information
We retain your information for as long as necessary to provide service, comply with legal obligations, and maintain a record of work performed on your bike. Typically, customer records are retained for 3–5 years after your last service visit. You may request deletion of your information at any time.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy here or by contacting you directly.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights:
- Text: (714) 333 0401
- Call: (714) 692-2502
- Email: Service@fenixcycling.cc
- Address: 23681 E La Palma Ave, Suite B, Yorba Linda, CA 92887
Last updated: October 2026